Terms of Service

Westbridge Systems LTD (company number 16944743), registered at 65 London Wall, London, United Kingdom, EC2M 5TU, operates under the trading name candylabs. In these terms, "we", "us" and "candylabs" refer to Westbridge Systems LTD, and "you" refers to the client entering into an agreement with us.

You can reach us at hello@candylabs.dk.

We design and build websites, custom software, internal tools and automations. The exact deliverables, scope and timeline for your project are set out in the written proposal, quote or order confirmation we send you before work begins. That document, together with these terms, forms the agreement between us.

We quote a fixed price for the agreed scope. The price we quote is the price you pay for that scope — we do not send surprise hourly invoices.

Work requested beyond the agreed scope is always quoted separately as a new fixed price and is only started after you have approved it in writing.

Prices are stated exclusive of VAT and any applicable taxes unless explicitly stated otherwise. Third-party costs (such as hosting, domains, paid APIs or licences) are your responsibility unless included in the quote.

Unless otherwise agreed in writing, projects are invoiced with a deposit before work begins and the remaining balance on delivery. Recurring services are invoiced in advance for each period.

Invoices are due within 8 days of the invoice date. Online card payments are processed by our payment provider; we never store your full card details on our own systems.

Late payment may result in a pause of work, suspension of access to delivered systems and statutory interest and recovery costs.

You agree to provide content, access, approvals and feedback in a timely manner, and confirm that any material you supply does not infringe third-party rights. Delays in providing what we need may move the delivery date.

We deliver a working version of the agreed scope and then refine it. Deliverables are considered accepted if you have not raised written objections within 10 business days of delivery, or when you take the work into commercial use.

Once the project has been paid in full, you own the custom deliverables we produced specifically for you. We retain ownership of our pre-existing tools, frameworks, components and know-how, and grant you a perpetual, non-exclusive licence to use them as part of the delivered solution.

Unless you ask us not to, we may reference the project anonymously or by name in our portfolio.

We fix defects in the delivered scope free of charge for 30 days after delivery. Changes, new features and work caused by third-party changes outside our control fall outside the warranty and are quoted as fixed-price additions.

Our total liability under the agreement is limited to the amount paid by you for the affected project in the 12 months preceding the claim. We are not liable for indirect or consequential loss, including loss of profit, data or business opportunity. Nothing in these terms limits liability that cannot be limited by law.

Each party keeps the other party's non-public information confidential and uses it only to perform the agreement.

Either party may terminate a project for material breach that is not remedied within 14 days of written notice. On termination you pay for the work performed and approved up to that date.

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.