Payment, Refund & Cancellation Policy

Project prices are quoted as a fixed price for a defined scope and are stated in DKK, EUR or GBP as agreed in the proposal. Prices exclude VAT unless stated otherwise.

Additional work beyond the agreed scope is quoted separately as a new fixed price before it starts.

We accept bank transfer and online card payment. Online payments are processed by a PCI-DSS compliant payment provider. Card details are entered directly with the provider and are never stored by us.

Unless agreed otherwise, projects are invoiced with a deposit before work begins and the balance on delivery. Subscriptions and retainers are billed in advance for each period and renew automatically until cancelled.

You may cancel a project at any time in writing. You pay for work completed up to the cancellation date; deposits cover work already performed and are non-refundable to that extent.

Subscriptions can be cancelled with effect from the end of the current billing period. We do not refund partial periods.

Because our work is bespoke digital development produced specifically for you, payments for completed and delivered work are non-refundable. If we have invoiced for work that has not been performed, we refund that amount to the original payment method within 14 days.

If you believe an invoice or charge is incorrect, contact us within 14 days and we will investigate and correct genuine errors.

We work with businesses. If you contract with us as a consumer, statutory rights of withdrawal may apply; note that where you ask us to start work immediately and the work is completed, the right of withdrawal ends when delivery is complete.

Questions about a payment or invoice: hello@candylabs.dk — Westbridge Systems LTD, 65 London Wall, London, United Kingdom, EC2M 5TU.